Post by Adam H. Kerman Post by Bill Idgerant
I was waiting for you to explain what happened on Jett...
I'm having a dispute with Comcast right now. Comcast thinks that if a
subscriber accepts an offer for a package for a specific length of time,
Comcast has the right to change the stations included in the package
before the period expires.
My position is that if two parties enter into a contract, both parties
must enter the contract intending to honor the contract's terms,
otherwise there was no contract in the first place.
The higher-ranking customer service agent I'd been working with finally
called back after three weeks. I'd left several messages. She said she'd
been out of town.
Comcast offered Cinemax for 24 months as no additional charge. I was
expecting to negotiate a $50 one-time credit. I accepted.
I was not the only subscriber who complained. She said there were lots
of complaints and it was brought to top management attention. Perhaps
some of the complaints came from people infuriated that they couldn't
even finish watching season 1 of Jett.
She admitted how very mishandled it had all been. The internal channel
lineup used by customer service representatives hadn't been revised and
explanatory memos hadn't been written. I reminded her that no notice had
been given. I checked the email address on the account which I use for
notifications from Comcast only. I checked bills going back several
months as they used to discuss channels being moved in and out of
packages and tiers. I also pointed out that I'd just received a printed
channel lineup from them, again, without the changes noted.
The movie streaming service Hitz that was substituted for Cinemax wasn't
even immediately available On Demand. I still had access to Cinemax On
Demand through August 6. After August 6, I lost Cinemax On Demand and
finally gained Hitz.
In the past, assuming Comcast hadn't stopped carrying a particular
channel all together, subscribers to old packages kept their set of
Those who subscribe to premium channels are paying Comcast an extra $600 a
year. These are their best subscribers. But Comcast being a cable company
doesn't care whom they infuriate.
Post by Adam H. Kerman
Comcast yanked all but three Cinemax channels: Cinemax East (SD),
Cinemax East (HD), and Cinemax West (SD). The west coast feed has the
same programming as the east coast feed, delayed three hours. All the
"multiplexed" channels were eliminated, although now that I look,
Comcast wasn't offering all of them. There's More Max, Action Max (which
Comcast used to offer), Thriller Max, 5Star Max, Moviemax, and Outermax.
There was also a Spanish-language version of the main channel. I don't
understand why HBO and Cinemax offer a Spanish-language channel, given
that there's an alternative Spanish-language audio track. It seems like
a waste of satellite bandwidth.
Ok. This is weird. A week ago, I noticed that Comcast had not dumped the
Cinemax multiplexed channels More Max, Action Max, and 5Star Max. They
simply have 4-digit channel numbers. I thought all the 4-digit channel
numbers were alternate channel numbers for 1, 2, and 3 digit channel
numbers, but this is an exception. A few Spanish-language channels have
three alternate channel numbers. I don't believe Comcast carried
Moviemax, Outermax, and the Spanish-language version of their main
The customer service rep wasn't even aware of this.